The Stockholm education platform
The City of Stockholm, Sweden, decided to produce its own digital interface between parents and schools. The School Platform was launched in 2018, late and over budget. Although the platform had cost about SEK 1 billion, it faced criticism on all sides. The Swedish Authority for Privacy Protection (formerly the Data Inspectorate) accused the education authority of having mismanaged its security.
Some unhappy parents started an alternative interface and app, the Open School Platform. The City of Stockholm spent even more taxpayers’ money trying to stop this, but eventually gave up and started working with the parents.
The public bureaucracies manage other people’s money, which often means they lack incentives to exercise good governance.